Scope of This Policy

This Privacy Policy governs the collection, use, storage, and protection of personal and business information by Syntaxfy Software ("Syntaxfy", "we", "us", or "our"). By accessing our website or engaging our services, you acknowledge and agree to the practices described herein.

This policy applies to:

• Visitors to our website (syntaxfy.com) and all associated pages
• Business clients, prospects, and individuals who contact us
• Users who communicate via forms, email, phone, or any other channel
• Information shared during contractual, invoicing, and service delivery processes
• On-demand developer engagements, project-based agreements, and retainer relationships

Nature of Business & Transactions

Syntaxfy Software operates as a service-based technology company headquartered in Chhatarpur, New Delhi, India. We serve clients globally across industries including healthcare, fintech, retail, media, education, and more.

Our core service offerings include:

• Custom web and mobile application development
• eCommerce platform development and optimization
• Artificial intelligence and machine learning solutions
• Blockchain development and Web3 engineering
• Digital marketing and growth strategy services
• On-demand developer staffing and team augmentation
• Enterprise software development and SaaS product engineering

All payments received by Syntaxfy are strictly against contractual service agreements, project-based or milestone-based invoices, and professional services rendered to verified clients. No anonymous, automated, or walk-in transactions are supported.

Information We Collect

a. Personal & Business Information

When you contact us, request a quote, or enter into a service agreement, we may collect:

• Full name, email address, and phone number
• Company name, job title, and designation
• Billing address and invoicing details
• Communication records related to our services (emails, call logs, meeting notes)
• Contractual documentation, project briefs, and service-related information
• Payment references and transaction IDs (never raw card or banking credentials)

b. Technical & Website Information

When you visit our website, we automatically collect certain technical data for security, performance monitoring, and analytics purposes:

• IP address and approximate geographic location
• Browser type, version, and device information
• Pages visited, time spent, and interaction data
• Referral source (how you found our website)
• Cookie identifiers and session data

Purpose of Information Collection

We collect and process your information for the following lawful purposes:

• To communicate with clients, prospects, and partners about our services
• To prepare and issue invoices and process payments for contracted services
• To deliver, manage, and quality-assure the services we have contracted to provide
• To maintain accurate records for accounting, auditing, and regulatory compliance
• To prevent fraud, unauthorized transactions, and protect our legitimate business interests
• To improve our website performance, user experience, and service offerings
• To meet legal, tax, and regulatory obligations under Indian and applicable international law
• To respond to inquiries submitted through our contact forms or communication channels

International Transactions & Services

Syntaxfy provides services to clients located across multiple countries. We are equipped to handle international engagements, and all cross-border data transfers are conducted in compliance with applicable data protection regulations.

We currently serve clients in the following regions:

International payments are accepted only from verified clients following due diligence, formal contractual agreement, and invoice issuance. We do not accept unsolicited or unverified international transfers.

Fraud Prevention & Risk Control

We take fraud prevention seriously and implement multiple layers of risk control to protect both our clients and our business. Our measures include:

• Thorough client verification and identity confirmation before onboarding
• Formal contractual documentation required for every engagement
• Invoice-based payment collection only — no ad hoc or unverified payments accepted
• Restricted acceptance of funds from unknown, unverified, or suspicious sources
• Continuous monitoring of transaction patterns for anomalous behavior
• Compliance with Razorpay, banking partner guidelines, and RBI regulations
• Internal review processes for high-value or unusual transaction requests

Payment Processing

All payments are processed through authorized, PCI-DSS compliant payment gateways, including Razorpay and other verified banking partners. We work exclusively with payment processors that meet the highest security standards.

• Syntaxfy does not store credit card, debit card, or net banking credentials
• We do not store CVV numbers, PINs, or any raw payment authentication data
• All payment credentials are handled exclusively by our PCI-DSS compliant payment partners
• Invoices are issued before any payment is requested
• Payment confirmations and receipts are issued for every completed transaction

For international clients, payments may be processed via wire transfer, SWIFT, or approved international payment gateways, always following our standard verification and invoicing procedures.

Data Security

We implement robust technical and organizational measures to protect your personal and business information from unauthorized access, loss, misuse, alteration, or disclosure. Our security practices include:

• SSL/TLS encryption for all data transmitted via our website
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure, password-protected internal systems with multi-factor authentication
• Employee training on data handling and privacy compliance
• Prompt incident response procedures in the event of a data breach

Data Retention

We retain personal and business data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Client and project data is retained for the duration of the contractual relationship and for a reasonable period thereafter
• Financial records, invoices, and payment data are retained for a minimum of 7 years as required under Indian accounting and tax law
• Communication records are retained for as long as necessary to resolve disputes or support ongoing business relationships
• Website analytics and technical data may be retained for up to 24 months
• Prospective client inquiries that did not result in a contract are retained for up to 12 months

Upon expiry of the applicable retention period, data is securely deleted or anonymized in a manner that prevents reconstruction or re-identification.

Third-Party Disclosure

We do not sell or trade your personal information. However, we may share limited information with trusted third parties in the following circumstances:

• Payment processors — to facilitate secure payment transactions (e.g., Razorpay)
• Legal and regulatory authorities — when required by law, court order, or government directive
• Professional advisors — including lawyers, accountants, and compliance consultants bound by confidentiality obligations
• Technology service providers — such as cloud hosting, email, and analytics platforms used in our operations
• Business successors — in the event of a merger, acquisition, or sale of assets, with appropriate data protection safeguards in place

Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and improve performance. The types of cookies we use include:

• Essential cookies — necessary for the website to function correctly; cannot be disabled
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Performance cookies — used to optimize loading speed and website functionality
• Preference cookies — remember your settings and choices for a more personalized experience

You may disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website. We do not use cookies for advertising, retargeting, or selling data to advertisers.

Your Rights

Depending on your location and applicable data protection law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in Section 14. We will respond to all valid requests within 30 days. We may require proof of identity before processing your request.

Changes to This Policy

Syntaxfy reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. We are committed to keeping this document current and transparent.

• All updates will be reflected by revising the "Last Updated" date at the top of this page
• For material changes that significantly affect how we handle your data, we will endeavor to notify affected clients via email or prominent notice on our website
• Continued use of our website or services following the posting of changes constitutes your acceptance of the revised policy
• We recommend reviewing this page periodically to stay informed of any updates

If you object to any changes to this policy, you may contact us to discuss your concerns or, where applicable, withdraw from our services.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us using the following details. We are committed to addressing all privacy-related inquiries promptly and transparently.